Shipping & Returns

 

Returns Policy

 

Returns are very costly to internet sellers of firearms.  Due to the expense incurred by returns, we make every effort to insure your order is shipped accurately and the product meets the standards of our advertising.  If a return must be made, please note the following policies:

 

1. No returns will be accepted after 15 days of the delivery date.

2. You must first call to get a RMA # before returning any merchandise.  Failure to do so will result in your return package not being accepted.

3. Return shipping charges are the responsibility of the customer in ALL instances except one in which we shipped you the incorrect item due to our error.  If the incorrect product was shipped by our error, a call tag or return shipping label may be issued to return the item.

4. All returned items must be returned in the same condition in which we sent them.  Starlight Tactical reserves the right to evaluate the merchandise to determine if a refund or exchange will be made.

5. IMPORTANT – An RMA # and a detailed note explaining the reason must be included with all returns.  Be sure to include all current contact information, ie, name, address, daytime phone number, email address and copy of invoice.

6. For all items under a manufacturer warranty, the customer should handle the return directly with the manufacturer.

7. No returns will be accepted on any parts kits for any reason, including missing/damaged parts.  Buyer assumes all responsibility for missing/damaged parts, etc when ordering a parts kit.

8. No returns will be accepted for cosmetic issues, missing items, etc once the firearm(s) has been transferred to you by your FFL (dealer).  ALWAYS inspect your firearm(s) PRIOR to accepting the transfer from your dealer.

9. Shipping charges are never refunded.  If you return an item for any reason, please know we will not refund the shipping charges you incurred when we shipped the order to you.  No exceptions.

10. If we have to send a return shipping label to get an item back from your FFL for any reason (not passing background check, FFL refusing to do the transfer, you changed your mind, etc), we will deduct the return shipping charges from your refund.

11. Firearms cannot ship with a live round in them. You must remove live rounds from firearms before shipping them.

 

Shipping

 

Shipping Information:

 

1. Items placed in an order may be shipped out of multiple warehouses. As appropriate, some items may be shipped to the FFL or the provided customer address.

2. All rifle, shotgun, and ammunition orders are shipped UPS Ground or FedEx Ground (no PO Box addresses please).

3. Handgun orders will either ship UPS Air, FedEx Express (Air) or USPS Priority mail at the discretion of Starlight Tactical.

4. Accessory orders may be shipped via UPS Ground, FedEx Ground or any method offered by the USPS at the discretion of Starlight Tactical.

5. Due to federal regulations, firearms and ammunition orders cannot be shipped in the same package.

6. Most orders are shipped within 24 hours of the order being placed.  Please allow and plan for delays during high volume periods as these can change drastically.  You will receive an email with tracking info once your item has shipped.  We ship to the USA only.  Our items are not to be exported.

7. Firearms will ONLY ship to an FFL holder (or C&R license holder if applicable).  If you do not have an FFL, then you must find one in your area to handle the transfer for you.

8. Shipping charges are never refunded.  If you return an item for any reason, please know we will not refund the shipping charges you incurred when we shipped the order to you.  No exceptions. This includes items returned due to a change in federal, state, or local regulations which may be enacted after the order is placed but prior to delivery to the customer.

9. If we have to send a return shipping label to get an item back from the FFL for any reason (you not passing background check, FFL refusing to do the transfer, you changed your mind, etc), we will deduct the return shipping charges from your refund.

10. We do NOT ship to PO Boxes.  No exceptions.

11. Free shipping offers only apply to the continental 48 states.  No free shipping to AK and HI.  If an order that contained free shipping is returned, a 15%restocking fee will always apply in order to cover the shipping costs we incurred.

12. Due to the high volume of orders we receive, we cannot combine multiple orders for shipping purposes.

13. Please inspect your order as soon as it is received.  If something is missing from your order, this will need to be reported within 3 days of the order being delivered.  Just call or email us with your name, order # and what is missing.  Please note we will not be able to assist with missing items that are not reported within the 3 day time frame of delivery.

14. In the event we ship additional items not ordered to you, or your FFL, you agree to either return the items to us or pay for the items if you wish to keep them. We will provide a prepaid label(s) for the return of any items shipped in error.

15. Starlight Tactical will not be responsible for packages returned to us that are refused delivery and you will be liable for additional shipping charges to re-ship any packages.

16. All firearms are shipped adult signature required. If no adult is available to sign for the package and it is returned to us, you will be responsible for the return shipping costs.

17. We only ship firearms to an address on the FFL (or C&R, if applicable) license. Firearms shipments cannot be held at the hub, shipped to alternate locations, or rerouted. They must be delivered to the shipping address and signed for by an adult.

18. You as the customer are responsible for the billing and shipping information being entered correctly on your order. If you enter the shipping address incorrectly on an order, Starlight Tactical is not responsible if that order is not delivered to the address correctly.

19. Shipping insurance is offered to our customers at a rate of $1.50 per $100 increments of the ordered item(s) cost and is optional. Purchasing the shipping insurance is highly recommended and is non-refundable once the order is shipped. Subject to the terms and conditions, shipping insurance covers the contents of your order against loss or damage during transit. Shipping insurance coverage ends upon delivery at the shipping address, as determined in reference to the shipping carrier tracking system. If you do not purchase shipping insurance, Starlight Tactical will in no way be responsible or liable for order contents lost or damaged during transit. All shipping insurance claims must be submitted by the addressee in writing to Starlight Tactical within the earlier of 3 days after the delivery date (determined by the shipping carrier tracking system) and 15 days after the shipping date. Starlight Tactical reserves the right to require proof of loss or damage as a condition of fulfilling a claim, which may include, without limitation, your retention of damaged items, shipping containers, and/or shipping materials, submission of photos of damaged items and/or shipping containers/materials, or return of damaged contents. All claims are subject to approval by the shipping carrier. If approved, shipping insurance claims are limited to a maximum liability in the lesser amount of the order subtotal including shipping but excluding shipping insurance, and other additional costs.